Support Hours and Response Times
Last updated August 13, 2024
Duffel provides dedicated support to assist you with your integration and use of their API. Understanding their support hours and typical response times can help you plan your interactions effectively.
General Support Information
- Support Hours: Duffel support is generally available during standard business hours. You can find specific hours of operation on their website or within the support section of your account. It's always a good idea to check for updates to support hours, especially during holidays or special events.
- Response Times: Duffel aims to respond to support inquiries as quickly as possible.
- Urgent Issues: For critical issues that require immediate attention, such as account security concerns or severe service disruptions, Duffel support will prioritize those requests.
- General Inquiries: For general questions or troubleshooting assistance, Duffel support will strive to respond within a reasonable timeframe, which may vary depending on the volume of inquiries.
- Communication Channels:
- Email: Email inquiries typically receive a response within 1-2 business days, but this can vary depending on the complexity of the issue.
- Live Chat: Live chat support, if available, provides a more immediate response, typically within minutes.
- Phone: Phone support, if offered, allows for real-time conversations and faster resolution of urgent issues.
Tips for Efficient Communication
- Provide Detailed Information: When contacting Duffel support, be sure to provide specific details about your issue, including any error messages, relevant screenshots, and account information, to help them understand and resolve your inquiry more effectively.
- Be Patient: While Duffel strives to respond promptly, remember that support teams handle a high volume of requests. Exercise patience, and if your issue is urgent, communicate clearly that you need immediate assistance.
- Check FAQs: Before reaching out to support, consult Duffel's frequently asked questions (FAQs) or knowledge base articles. You might find the information you need without having to wait for a response.
By understanding Duffel's support hours and response times, you can communicate effectively and receive the help you need to navigate your integration process smoothly.
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