Contacting Duffel Support
Last updated August 13, 2024
Duffel offers dedicated support to help you resolve any issues, answer questions, or provide guidance during your integration journey.
How to Get in Touch
- Duffel Support Website: Visit the Duffel support website, which is often accessible through the "Help," "Support," or "Contact" section on the main Duffel website.
- Online Form: Many support sites have online forms where you can submit your request, including details about the issue you're experiencing, your account information, and any relevant screenshots.
- Email: Duffel often provides an email address for support inquiries. Check the support website or login to your Duffel account for the specific email address.
- Live Chat: Some support sites offer live chat options, allowing you to communicate with a support representative in real time.
- Phone: If available, a phone number for Duffel support can be found on their website or within the support section of your account.
Helpful Information to Provide
When contacting Duffel support, having the following information ready can help them assist you more effectively.
- Your Account Information: Your Duffel account email address or username.
- API Key: If the issue relates to API integration, provide your API key (if known).
- Description of the Issue: Explain the problem clearly, providing specific details about what happened, when it happened, and any error messages you encountered.
- Screenshots: Screenshots can be incredibly helpful in illustrating the issue you are experiencing.
- Previous Communication: If you have already contacted support about the issue, mention when you contacted them and the previous conversation details.
- Response Times: Duffel support strives to respond to inquiries promptly. However, response times may vary depending on the complexity of the issue and the volume of inquiries.
- Support Hours: Duffel support hours may vary. Check their website for details, often found in the support or contact section.
By using the appropriate channels and providing comprehensive information, you can ensure that Duffel support can address your needs efficiently.
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