Frequently Asked Questions
Last updated August 13, 2024
Here are answers to some common questions about Duffel and its services.
General Questions
- What is Duffel?
- Duffel is a travel technology platform that provides a global network of flight and train inventory, allowing businesses to access and book travel products through their API.
- How do I sign up for a Duffel account?
- Visit the Duffel website and click on the "Sign Up" button, typically found in the navigation menu or header. Complete the registration form with your email address, name, and desired password.
- What are the benefits of using Duffel?
- Duffel offers several benefits, including:
- Access to a wide range of travel products: Find flights and trains from a variety of airlines and providers.
- Real-time inventory and pricing: Get up-to-date information on flight and train availability and pricing.
- Simple API integration: Easily integrate Duffel's API into your existing systems.
- Scalability and reliability: Handle large volumes of travel bookings with confidence.
API-related Questions
- How do I get my API credentials?
- After you create a Duffel account, navigate to the API section within your account settings (often labeled "API" or "Developer") and follow the steps to generate API keys.
- What are API keys?
- API keys are credentials used to authenticate your requests to Duffel's API, ensuring secure access.
- Where can I find API documentation?
- The Duffel API documentation is available on their website. Search for "API documentation" or check the developer section.
Booking and Payment Questions
- What payment methods are accepted?
- Duffel accepts major credit and debit cards, as well as other payment options, which can vary depending on your location and the specific travel product. Refer to the "Supported Payment Methods" article for more detail.
- How do I cancel a booking?
- You can often cancel a booking through Duffel's API or online interface. Check the terms and conditions of your booking for specific cancellation policies.
- What are the fees for using Duffel?
- Duffel's fees are generally based on the price of the travel product you book. Refer to Duffel's pricing information on their website or contact their support team for detailed fee structures.
- How can I contact Duffel support?
- You can contact Duffel support through their website, email, or phone (if available). See the "Contacting Duffel Support" article for more information.
- What are Duffel's support hours?
- Duffel support is generally available during standard business hours. Check their website or your account settings for specific hours of operation for Duffel support.
Duffel's FAQ section and support resources are designed to provide helpful information and address common inquiries. If you have a question not covered here, feel free to contact Duffel support for guidance.
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