Integration and API Errors
Last updated September 16, 2024
Integrating Iverify's verification services into your platform can present challenges, particularly when dealing with API errors. This guide helps you tackle common integration and API errors, providing solutions for a smooth and successful integration process.
Common Integration and API Errors:
- Authentication Errors:
- Invalid Credentials: Double-check that you are using the correct API key and secret for authentication. Be sure to avoid typos and ensure your API credentials are stored securely.
- Authentication Timeout: Ensure your application's connection to the Iverify API is stable and has enough time to complete the authentication process.
- Request Errors:
- Invalid Request Format: Carefully review the API request format you are sending. Ensure the request structure, parameters, and data types align with the Iverify API documentation.
- Missing Parameters: Make sure you are including all the required parameters in your API requests. Missing parameters can lead to error responses.
- Incorrect Endpoint: Double-check that you are using the correct API endpoint for the action you want to perform.
- Data Validation Errors:
- Invalid Data Format: Ensure the data you are submitting through the API is properly formatted and adheres to Iverify's requirements for data types, lengths, and structures.
- Data Mismatch: If you are submitting data related to a user or document, verify that the information is accurate and consistent with the Iverify platform's expectations.
- Data Integrity: If you are uploading images or data, ensure the integrity of the files. Corrupted files can lead to errors during processing.
API Troubleshooting Steps:
- Verify Network Connectivity: Check your network connection for stability and ensure that your platform can properly communicate with the Iverify API.
- Review Documentation: Thoroughly revisit the Iverify API documentation, including the specific endpoint documentation, for detailed information on request parameters, response formats, and error codes.
- Inspect API Logs: Enable and review your API logs to gain insights into the specific nature of the error. Logs can help identify the request that caused the error and the error message.
- Test with a Simple Request: Begin with a basic, isolated API call to test connectivity and ensure the core functionality works as expected.
- Use a Debugging Tool: Utilize developer tools within your browser or API testing tools to inspect API requests and responses in detail to understand the source of the errors.
- Contact Support: If you continue encountering errors, contact Iverify support for assistance. Provide them with detailed information about the issue, including error messages, log entries, and the steps you have taken for troubleshooting.
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