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Iverify

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Customer portal

This guide addresses common issues related to your Iverify account and billing, providing solutions to help you resolve problems and get back on track. 

 For any persistent account or billing problems, contact Iverify support directly through the contact information provided on their website. Provide detailed information about the issue, your account details, and any relevant error messages. 

  Most account-related updates or notifications are communicated via email. Check your inbox and spam folder regularly for any relevant messages.

  The Iverify website provides comprehensive documentation about account management, billing procedures, and troubleshooting tips.

Find solutions to issues related to account creation, payment methods, and subscriptions.

Account and Billing Issues

Integrating Iverify's verification services into your platform can present challenges, particularly when dealing with API errors. This guide helps you tackle common integration and API errors, providing solutions for a smooth and successful integration process. 

  Check your network connection for stability and ensure that your platform can properly communicate with the Iverify API.

  Thoroughly revisit the Iverify API documentation, including the specific endpoint documentation, for detailed information on request parameters, response formats, and error codes. 

  Enable and review your API logs to gain insights into the specific nature of the error.  Logs can help identify the request that caused the error and the error message.

 Begin with a basic, isolated API call to test connectivity and ensure the core functionality works as expected. 

  Utilize developer tools within your browser or API testing tools to inspect API requests and responses in detail to understand the source of the errors. 

 If you continue encountering errors, contact Iverify support for assistance. Provide them with detailed information about the issue, including error messages, log entries, and the steps you have taken for troubleshooting.

Troubleshooting tips for resolving integration and API-related problems.

Integration and API Errors

During the verification process, users might encounter various errors, either due to technical issues with the platform or errors related to the submitted data.  This guide will highlight common verification errors and provide solutions to help users resolve these issues and complete the verification process successfully.

Common Verification Errors and Solutions:

  Try refreshing your browser or closing and reopening the app to resolve minor issues.

  Clear your browser cache and cookies to ensure you are using the latest version of the platform.

  If you encounter persistent errors, contact the platform support team for assistance. Provide details of the errors, any error codes, and the steps you have taken to troubleshoot.

Troubleshoot common errors encountered during verification processes and their corresponding solutions.