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Help Center›Troubleshooting›Account and Billing Issues

Account and Billing Issues

Last updated September 16, 2024

This guide addresses common issues related to your Iverify account and billing, providing solutions to help you resolve problems and get back on track.

  • Forgot Password:
  • Password Reset: Visit the login page and click on the "Forgot Password" link.
  • Email Verification: Enter your registered email address, and you'll receive an email with a password reset link.
  • Password Change: Click the link and create a new password.
  • Account Access:
  • Verify Account: Make sure your email address is verified. Check your inbox for the verification email and click the confirmation link.
  • Account Deactivation: If your account is deactivated, contact Iverify support to reactivate it.
  • Two-Factor Authentication: If two-factor authentication is enabled and you cannot access your authentication device, contact Iverify support for assistance.
  • Account Settings:
  • Update Information: Access your account settings through your dashboard to update your email address, password, or other personal information.
  • Project Management: View details of your projects, manage API keys and settings, and track usage.

Billing Issues

  • Payment Issues:
  • Payment Method: Double-check that your payment method is valid and has sufficient funds. Ensure that the billing address and other details are correct.
  • Card Declined: If your card is declined, contact your card issuer or update your payment information.
  • Billing Cycle: Review your billing cycle and ensure you are aware of your upcoming renewal date to avoid interruptions in service.
  • Invoice and Billing Information:
  • Access Invoices: Download your invoices from your account dashboard.
  • Contact Support: If you have questions related to your invoices or billing statements, contact Iverify support.
  • Subscription Management:
  • Upgrade or Downgrade: Change your subscription plan to meet your evolving needs through your account dashboard.
  • Cancel Subscription: If you wish to cancel your subscription, contact Iverify support to request cancellation and ensure a smooth transition.

General Troubleshooting Tips

  • Contact Support: For any persistent account or billing problems, contact Iverify support directly through the contact information provided on their website. Provide detailed information about the issue, your account details, and any relevant error messages.
  • Check Email: Most account-related updates or notifications are communicated via email. Check your inbox and spam folder regularly for any relevant messages.
  • Read Documentation: The Iverify website provides comprehensive documentation about account management, billing procedures, and troubleshooting tips.
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