Tracking Your Order
Last updated September 30, 2024
Tracking Your Order
At Wakuli, we believe in keeping our customers informed about their orders every step of the way. Tracking your order is a simple process, allowing you to stay up-to-date with the status of your coffee as it makes its way to your doorstep. Whether you are eagerly anticipating your monthly subscription box or a one-time purchase, we’ve got you covered. Follow the guidelines below to track your order effortlessly.
Step-by-Step Guide to Tracking Your Order
To ensure a smooth tracking experience, please follow these simple steps:
- Visit the Wakuli website: Go to the official Wakuli website at Wakuli.com.
- Log in to your account: Click on the 'Login' button located at the top right corner of the homepage. Enter your credentials (email and password) to access your dashboard. If you haven't created an account yet, you can do so by clicking 'Sign up'.
- Navigate to the 'Orders' section: Once you are logged in, locate the 'My Account' or 'Orders' section on your dashboard. This is where you can view all your previous and current orders.
- Select the order you wish to track: In the 'Orders' section, you will see a list of your purchases. Click on the order number or 'Track Order' button next to the specific order you want to check.
- View tracking information: After selecting the order, you will be taken to a page displaying all the details related to your order. This includes the items you purchased, shipping information, and most importantly, the tracking link provided by our shipping partner.
- Click on the tracking link: Click the tracking link provided to be redirected to the shipping company's tracking page. Here, you can view real-time updates on the status of your coffee delivery.
- Contact customer support if necessary: If you encounter any issues or have questions regarding your order, don’t hesitate to reach out to our customer support team for assistance.
Common Tracking Queries
While tracking your order, you might have a few questions regarding the process. Here are some common queries answered:
- What should I do if my tracking information isn’t updating?
- Can I change my shipping address after placing the order?
- What should I do if I think my order is lost?
For answers to these queries and more, refer to our FAQs section or contact our customer support.
Final Thoughts
At Wakuli, we strive for transparency and want your experience with us to be as seamless as possible. By following the steps outlined above, you can easily track your order and ensure that your coffee is on its way to you. Welcome to the world of specialty coffee!