Troubleshooting Common Issues
Last updated September 30, 2024
Troubleshooting Common Issues
At Wakuli, we strive to provide the best coffee experience. However, sometimes issues may arise when placing orders or enjoying your coffee. This article is designed to help you troubleshoot common problems you might encounter.
Order Not Received
If your order has not arrived by the expected delivery date, follow these steps:
- Check your email for tracking information. Make sure the order was shipped.
- Visit the carrier’s website and input the tracking number to see the status of your shipment.
- If there’s no update, allow an additional 1-2 business days for delays.
- Contact our customer support team if you do not receive your order within this timeframe.
Wrong Item Delivered
Here's what to do if you received the incorrect item:
- Review your order confirmation email for the items you were supposed to receive.
- If the item delivered does not match your order, take a photo and note the details.
- Reach out to customer support immediately to report the issue and request a resolution.
Quality Concerns
If your coffee doesn't meet your expectations, here are the steps you can take:
- Check the roast date on the package. Freshness is key in coffee flavor.
- Ensure that you're using the correct brewing method and measurements.
- If you're still not satisfied, please include your feedback when contacting customer support.
Subscription Issues
Facing issues with your subscription? Follow these steps:
- Log into your account and check your subscription details.
- Make sure your payment method is updated and valid.
- If you need to pause or change your subscription, follow the prompts in your account settings.
If these steps don’t resolve your issues, don't hesitate to get in touch with our customer support team for further assistance. We are here to help you enjoy the best coffee experience possible!
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