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WAKULI

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Customer portal

At Wakuli, we believe in keeping our customers informed about their orders every step of the way. Tracking your order is a simple process, allowing you to stay up-to-date with the status of your coffee as it makes its way to your doorstep. Whether you are eagerly anticipating your monthly subscription box or a one-time purchase, we’ve got you covered. Follow the guidelines below to track your order effortlessly.

Step-by-Step Guide to Tracking Your Order

To ensure a smooth tracking experience, please follow these simple steps:

Visit the Wakuli website: Go to the official Wakuli website at 

Log in to your account: Click on the 'Login' button located at the top right corner of the homepage. Enter your credentials (email and password) to access your dashboard. If you haven't created an account yet, you can do so by clicking 'Sign up'.

Navigate to the 'Orders' section: Once you are logged in, locate the 'My Account' or 'Orders' section on your dashboard. This is where you can view all your previous and current orders.

Select the order you wish to track: In the 'Orders' section, you will see a list of your purchases. Click on the order number or 'Track Order' button next to the specific order you want to check.

View tracking information: After selecting the order, you will be taken to a page displaying all the details related to your order. This includes the items you purchased, shipping information, and most importantly, the tracking link provided by our shipping partner.

Click on the tracking link: Click the tracking link provided to be redirected to the shipping company's tracking page. Here, you can view real-time updates on the status of your coffee delivery.

Contact customer support if necessary: If you encounter any issues or have questions regarding your order, don’t hesitate to reach out to our customer support team for assistance.

While tracking your order, you might have a few questions regarding the process. Here are some common queries answered:

What should I do if my tracking information isn’t updating?

Can I change my shipping address after placing the order?

What should I do if I think my order is lost?

For answers to these queries and more, refer to our FAQs section or contact our customer support.

At Wakuli, we strive for transparency and want your experience with us to be as seamless as possible. By following the steps outlined above, you can easily track your order and ensure that your coffee is on its way to you. Welcome to the world of specialty coffee!

A guide on how to track your coffee orders and stay updated on their delivery status.

Tracking Your Order

At Wakuli, we strive to provide the best coffee experience. However, sometimes issues may arise when placing orders or enjoying your coffee. This article is designed to help you troubleshoot common problems you might encounter.

If your order has not arrived by the expected delivery date, follow these steps:

Check your email for tracking information. Make sure the order was shipped.

Visit the carrier’s website and input the tracking number to see the status of your shipment.

If there’s no update, allow an additional 1-2 business days for delays.

Contact our customer support team if you do not receive your order within this timeframe.

Here's what to do if you received the incorrect item:

Review your order confirmation email for the items you were supposed to receive.

If the item delivered does not match your order, take a photo and note the details.

Reach out to customer support immediately to report the issue and request a resolution.

If your coffee doesn't meet your expectations, here are the steps you can take:

Check the roast date on the package. Freshness is key in coffee flavor.

Ensure that you're using the correct brewing method and measurements.

If you're still not satisfied, please include your feedback when contacting customer support.

Facing issues with your subscription? Follow these steps:

Log into your account and check your subscription details.

Make sure your payment method is updated and valid.

If you need to pause or change your subscription, follow the prompts in your account settings.

If these steps don’t resolve your issues, don't hesitate to get in touch with our customer support team for further assistance. We are here to help you enjoy the best coffee experience possible!

Find solutions to common issues faced by our customers when ordering or using our products.

Troubleshooting Common Issues

At Wakuli, we are committed to providing the best possible service to our customers. Whether you have questions about our coffee selection, need help with your subscription, or require assistance with an order, our customer support team is here to help. In this article, we will guide you on how to effectively contact our customer support for any inquiries or issues you may have.

There could be various reasons you might want to reach out to our support team, including but not limited to:
 - Questions regarding product details or recommendations.
 - Issues with your order, including shipping or delivery problems.
 - Assistance with managing your subscription.
 - Inquiries about our sustainability practices.
 - Any other concerns related to your experience with Wakuli.

Reaching out to Wakuli’s customer support is simple and can be done through various channels. Below are the steps you can follow to ensure your issues are addressed promptly:

Go to the [Wakuli Help Center](http://www.wakuli.com/help) where you can find a wealth of information, including FAQs, articles, and guides.

If you can’t find the information you need, scroll to the bottom of the Help Center page and click on 'Contact Us.' Fill out the contact form with your details and your specific query.

You can also email us directly at support@wakuli.com. Make sure to include relevant details such as your order number and a concise description of your issue.

Feel free to reach out to us via our social media channels (Instagram, Facebook, Twitter). We often respond to customer inquiries promptly through these platforms.

For quick questions, you can also use the live chat feature on our website during business hours. Our support team will be ready to assist you.

To ensure a smooth and efficient support experience, consider the following tips while communicating with our support team:

Be Clear and Concise: Provide a detailed explanation of your issue, including any relevant context.

Provide Order Details: If your inquiry is order-related, include your order number and any other relevant details.

Be Patient: We strive to respond to inquiries as quickly as possible, but please allow some time for our team to address your request.

At Wakuli, your satisfaction is our priority. Our dedicated customer support team is here to assist you with any questions or concerns you may have. By following the steps outlined in this article, you can easily reach out and receive the assistance you need. Thank you for being a valued part of the Wakuli community!

Learn how to reach our customer support team for assistance with your inquiries.

Customer Support

Tracking Your Order

Troubleshooting Common Issues

Contacting Customer Support