Returns and Refunds Policy
Last updated September 30, 2024
Returns and Refunds Policy
At Wakuli, we strive to provide you with the best coffee experience possible. However, we understand that sometimes things don't go as planned. If you are not completely satisfied with your purchase, our Returns and Refunds Policy is designed to ensure that you can return your items easily. This article will guide you through the process, including the necessary steps to take if you need to request a return or refund.
Our Commitment to Customer Satisfaction
We take pride in the quality of our products and the satisfaction of our customers. If for any reason you are not happy with your order, please reach out to us. We are here to help you resolve any issues and ensure that you enjoy our premium coffee offerings.
Eligibility for Returns
You may be eligible to return your products if:
- The item is unopened and in its original condition.
- You contact us within 14 days of receiving your order.
- The item was purchased directly from Wakuli.
Return Process
If you meet the eligibility requirements outlined above, please follow these steps to initiate a return:
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund within 7-10 business days. The refund will be credited back to your original payment method.
Important Notes
- Shipping fees are non-refundable.
- If your order was damaged during shipping, please inform us immediately.
- We reserve the right to refuse returns that do not meet our policy requirements.
Contact Us
If you have further questions regarding our Returns and Refunds Policy or need assistance with your return, please don't hesitate to contact us at support@wakuli.com. We are here to help!