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WAKULI

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At Wakuli, we understand how important it is for coffee lovers to receive their products in a timely manner. We take pride in providing exceptional coffee sourced directly from farmers, and ensuring it reaches you in perfect condition is our top priority. In this article, we'll provide you with all the information you need regarding shipping options, delivery times, and how to track your order.

Wakuli offers several shipping options to accommodate your needs:

Standard Shipping: Typically takes 3-7 business days.

Express Shipping: Fast and reliable delivery within 1-3 business days.

International Shipping: Available for customers outside the country, delivery times vary.

We aim to process your order as quickly as possible. Here’s an overview of our order processing times:

Orders placed before 2 PM (local time) will be processed and shipped the same day.

Orders placed after 2 PM will be processed the next business day.

Please note that processing times may be longer during peak seasons or due to special promotions.

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery. Here’s how to track your order:

Check your email for the shipping confirmation, which includes your tracking number.

Visit the shipping carrier's website (found in your shipping confirmation email).

Enter your tracking number to view the current status of your delivery.

Below are some common questions regarding shipping:

What should I do if my order hasn't arrived?

How can I change my shipping address after placing an order?

Do you offer gift wrapping or special packaging for shipping?

If you have further questions about shipping or your order, please feel free to contact our customer support team for assistance. We’re here to help you enjoy your coffee experience to the fullest!

Find answers regarding shipping methods, costs, and delivery timelines.

Shipping Information

At Wakuli, we strive to provide you with the best coffee experience possible. However, we understand that sometimes things don't go as planned. If you are not completely satisfied with your purchase, our Returns and Refunds Policy is designed to ensure that you can return your items easily. This article will guide you through the process, including the necessary steps to take if you need to request a return or refund.

We take pride in the quality of our products and the satisfaction of our customers. If for any reason you are not happy with your order, please reach out to us. We are here to help you resolve any issues and ensure that you enjoy our premium coffee offerings.

You may be eligible to return your products if:

The item is unopened and in its original condition.

You contact us within 14 days of receiving your order.

The item was purchased directly from Wakuli.

If you meet the eligibility requirements outlined above, please follow these steps to initiate a return:

Contact our customer support via email at support@wakuli.com or through our contact form.

Provide your order number and reason for the return.

Once approved, pack the item securely in its original packaging and include a copy of your order confirmation.

Send the package to the designated return address provided by our customer support team.

Keep the shipping receipt and tracking number until your return is processed.

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund within 7-10 business days. The refund will be credited back to your original payment method.

If your order was damaged during shipping, please inform us immediately.

We reserve the right to refuse returns that do not meet our policy requirements.

If you have further questions regarding our Returns and Refunds Policy or need assistance with your return, please don't hesitate to contact us at support@wakuli.com. We are here to help!

Understand our policy on returning products and obtaining refunds.

Returns and Refunds Policy

Managing your account effectively is essential for a seamless experience with Wakuli. Our account management features allow you to update your personal information, manage your subscriptions, track your orders, and handle all aspects of your coffee experience with ease. This article provides a comprehensive guide on how to navigate and utilize these account management features.

To start enjoying the benefits of Wakuli, you will first need to create an account. Follow these simple steps:

Click on the 'Sign Up' button located in the top right corner.

Fill in the required information, including your name, email address, and a secure password.

Agree to the terms and conditions by checking the box.

Click 'Create Account' to complete the process.

Once your account is created, you can easily log in at any time. To log into your Wakuli account, follow these steps:

Click on the 'Log In' button at the top right corner of the page.

Enter your registered email address and password.

Keeping your personal information up to date ensures you receive the best service. Here’s how to update your details:

Navigate to the 'Account Settings' section.

Edit your personal information, including your name, email, and shipping address.

Click 'Save Changes' to update your information.

With a Wakuli subscription, you can ensure that your favorite coffee is always on hand. Here’s how to manage your subscription settings:

Here you can review your current subscriptions, adjust frequency, change coffee types, or cancel your subscription.

You can easily track the status of your orders through your account dashboard. To track your orders, follow these steps:

Here, you will find a list of your recent orders along with their status and tracking information.

If you encounter any issues while managing your account, feel free to reach out to our customer support team. We’re here to help you have the best coffee experience possible!

Common questions related to creating and managing your Wakuli account.

FAQs

Shipping Information

Returns and Refunds Policy

Account Management