Analyzing Call Performance
Last updated October 31, 2023
Efficient analysis of call performance is integral to optimizing your automated calling campaigns on Vocode. It provides insights into how well your messages are being received and identifies areas for improvement. In this guide, we will explain how to analyze call performance using the Vocode platform.
Prerequisites:
- A Vocode account
- Completed or ongoing automated calling campaigns
Steps:
- Log In to Your Vocode Account:
- Visit Vocode's official website and log in to your account.
- Navigate to the Analytics Section:
- From the dashboard, click on the "Analytics" tab on the left-hand menu.
- Select the Desired Campaign:
- Choose the campaign you wish to analyze from the list of your campaigns.
- View Call Summary:
- Review the summary section to get a quick overview of the call performance, including total calls made, answered calls, and any failed attempts.
- Analyze Call Details:
- Dive deeper into individual call details to understand the interactions and responses.
- Listen to call recordings if available to assess the quality and content of the conversations.
- Evaluate Script Performance:
- Assess how well your script is performing by looking at the response rates and any feedback received.
- Make necessary adjustments to improve script effectiveness.
- Check Geographic Performance:
- Evaluate the performance of your calls across different geographic locations.
- Identify any region-specific trends or issues.
- Generate Reports:
- Click on the “Generate Report” button to create detailed reports of your call performance.
- Customize the report parameters to focus on the metrics that matter most to you.
- Review and Adjust:
- Review the insights gathered from the analysis to identify areas for improvement.
- Make necessary adjustments to your calling campaigns for better performance in the future.
Understanding your call performance is crucial for continuous improvement and achieving your communication goals. Utilize the analytic tools provided by Vocode to gain valuable insights and optimize your calling campaigns. For further assistance or advanced analysis options, feel free to visit our Help Center or contact our support team.
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