Fixing Upload Errors
Last updated June 7, 2024
Uploading files is a daily occurrence while using Frame.io. If errors occur during uploading, follow this guide to resolve them and continue with your work.
Common Upload Error Troubleshooting
- Refresh browser: Often, refreshing the browser can solve temporary glitches.
- Check file size: Ensure your upload doesn't exceed the limit of your storage plan.
- Verify file format: Confirm the uploaded file's format is supported by Frame.io.
Advanced Troubleshooting
- Check internet connection: An unstable connection could lead to failed uploads.
- Clear browsing cache: Cache overloads can sometimes interrupt services like uploads.
- Try incognito mode: This can help if browser extensions interfere with uploads.
If your upload errors persist after these steps, please contact our support team for further assistance.
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