Resolving Playback Issues
Last updated June 7, 2024
While Frame.io strives to provide seamless playback, there could be instances when you face playback issues. This guide will help you troubleshoot and resolve the most common playback problems.
Basic Troubleshooting
- Refresh your page: Sometimes, a simple refresh can resolve the issue.
- Check your internet connection: Ensure that you have a stable and sufficient internet connection.
- Update your browser: Make sure your browser is updated to its latest version.
Advanced Troubleshooting
- Clear browser cache: If problems persist, clearing the browser cache often fixes the issue.
- Disable extensions: Some browser extensions might interfere with playback. Try disabling extensions to see if the issues resolve.
- Try a different browser: If all else fails, trying another browser can help isolate the issue.
Remember that Frame.io's support team is always there to assist you with any unresolvable issues or advanced troubleshooting needs.
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