Navigating Sync Issues
Last updated June 7, 2024
Working in a collaborative tool like Frame.io, it's important for your project files and changes to sync across the team. However, there might be times when you encounter sync issues. This guide helps you navigate through common sync problems.
Basic Sync Troubleshooting
- Refresh your browser: As a first step, try refreshing your browser to see if the sync issue resolves.
- Check your internet connection: Make sure you have a stable and reliable internet connection.
Addressing Common Sync Problems
- File not syncing: If a file isn't syncing, try deleting and re-uploading the file.
- Changes not reflecting: If changes you or someone else made aren't showing up, ask everyone to refresh their browsers.
Remember, technical issues can sometimes be beyond your control. If problems persist despite all attempts, reach out to the Frame.io support team for assistance.
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