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Frame.io

Uploading files is a daily occurrence while using Frame.io. If errors occur during uploading, follow this guide to resolve them and continue with your work.

Refresh browser: Often, refreshing the browser can solve temporary glitches.

Check file size: Ensure your upload doesn't exceed the limit of your storage plan.

Verify file format: Confirm the uploaded file's format is supported by Frame.io.

Check internet connection: An unstable connection could lead to failed uploads.

Clear browsing cache: Cache overloads can sometimes interrupt services like uploads.

Try incognito mode: This can help if browser extensions interfere with uploads.

If your upload errors persist after these steps, please contact our support team for further assistance.

How to troubleshoot if you're having issues uploading files.

Fixing Upload Errors

Working in a collaborative tool like Frame.io, it's important for your project files and changes to sync across the team. However, there might be times when you encounter sync issues. This guide helps you navigate through common sync problems.

Refresh your browser: As a first step, try refreshing your browser to see if the sync issue resolves.

Check your internet connection: Make sure you have a stable and reliable internet connection.

File not syncing: If a file isn't syncing, try deleting and re-uploading the file.

Changes not reflecting: If changes you or someone else made aren't showing up, ask everyone to refresh their browsers.

Remember, technical issues can sometimes be beyond your control. If problems persist despite all attempts, reach out to the Frame.io support team for assistance.

Troubleshooting guide for sync related problems.

Navigating Sync Issues

While Frame.io strives to provide seamless playback, there could be instances when you face playback issues. This guide will help you troubleshoot and resolve the most common playback problems.

Refresh your page: Sometimes, a simple refresh can resolve the issue.

Check your internet connection: Ensure that you have a stable and sufficient internet connection.

Update your browser: Make sure your browser is updated to its latest version.

Clear browser cache: If problems persist, clearing the browser cache often fixes the issue.

Disable extensions: Some browser extensions might interfere with playback. Try disabling extensions to see if the issues resolve.

Try a different browser: If all else fails, trying another browser can help isolate the issue.

Remember that Frame.io's support team is always there to assist you with any unresolvable issues or advanced troubleshooting needs.

Steps to resolve common playback problems.