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Help CenterSecurity & Smart HomeSetting Up Your Home Security System

Setting Up Your Home Security System

Last updated July 27, 2024

Setting Up Your TELUS Home Security System

TELUS's smart home security system gives you peace of mind by protecting your home and loved ones. This guide provides a step-by-step process to help you get your security system up and running.

Installation Process

  • 1. Unpack and Review Equipment:
  • Open the TELUS security system package. Familiarize yourself with all the included components, which may include a control panel, motion sensors, door/window sensors, a keypad, and possibly a siren.
  • 2. Choose Your Installation Method:
  • Professional Installation: Consider TELUS's professional installation service if you prefer expert help.
  • DIY Installation: If you feel comfortable with a do-it-yourself approach, TELUS provides clear instructions and support resources.
  • 3. Mount the Control Panel:
  • Choose a prominent location for the control panel, ideally where it's visible and easily accessible. Ensure it's close to a power outlet.
  • 4. Install Sensors:
  • Attach door/window sensors to the corresponding openings.
  • Place motion sensors strategically to cover key areas of your home.
  • 5. Connect to Power and Network:
  • Plug the control panel into a power outlet.
  • Connect the control panel to your home Wi-Fi network for remote monitoring and control. Some systems may use a cellular connection instead of Wi-Fi.
  • 6. Configure Your System:
  • Use the included keypad or a dedicated app to set your security codes, arm/disarm modes, and customize alerts. You may also need to link the system to your TELUS account.
  • 7. Test Your System:
  • Run a test of your system to ensure sensors are working correctly, and you receive appropriate notifications. Open and close doors and windows to trigger the sensors.

Additional Setup Steps

  • Camera Integration: Consider adding TELUS security cameras to your system for enhanced monitoring and visual verification of activity.
  • Home Automation Integration: Some TELUS systems can integrate with smart home devices, allowing you to control lighting, thermostats, and other features with your security system.
  • Smart Home App: Download the TELUS smart home app to control and monitor your system remotely, receive notifications, and view camera footage.

Contact TELUS Support

If you encounter any issues with the installation process, have questions, or need assistance with customizing your system settings, contact TELUS customer support.

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