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Exchanging Products

Last updated October 1, 2024

Exchanging Products at Bellroy

At Bellroy, we pride ourselves on the quality and functionality of our products. We understand that sometimes the item you receive may not be the perfect fit for your needs. Whether it's the color, size, or style, we want to ensure you are completely satisfied with your purchase. That's why we offer a simple and hassle-free process for exchanging products. This article will guide you through the steps to successfully exchange your Bellroy product.

Why Exchange?

Exchanging products can be necessary for several reasons, including:

  • The item does not meet your expectations or needs.
  • You received the wrong item.
  • You would like a different size or color.

Steps to Exchange Your Product

Exchanging your product at Bellroy is straightforward. Just follow these steps:

  • Check Eligibility: Ensure your item is eligible for exchange. Products must be in new and unused condition and returned within the applicable exchange window as per our return policy.
  • Log Into Your Account: If you made your purchase online, log into your Bellroy account to start the exchange process. If you checked out as a guest, reference your order number.
  • Locate Your Order: Navigate to your purchase history and find the order that contains the item you wish to exchange.
  • Initiate the Exchange: Select the item you want to exchange, then click on the exchange option. Follow the prompts to indicate the item you want to receive in exchange.
  • Print Return Label: Once you initiate the exchange, you'll be provided with a return label to send your item back to us. Print this label out.
  • Pack and Ship: Carefully pack your item in the original packaging, including all accessories and tags. Attach the return label to the package and ship it back to us.
  • Receive Your New Item: Once your return is received and processed, your new item will be shipped to you. You'll receive a confirmation email with tracking information.

    • Frequently Asked Questions

    If you have any questions about our exchange process, here are a few common inquiries:

    • How long does an exchange take?
    • Can I exchange my product at a physical store?
    • What if my item was a gift?

    For any additional questions or support regarding your exchange, please do not hesitate to reach out to our customer support team.

    Conclusion

    At Bellroy, we are dedicated to ensuring that your experience with our products is seamless and enjoyable. Our exchange process is designed to be as simple and straightforward as possible, so you can find the perfect fit for your needs. Thank you for choosing Bellroy!

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