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Bellroy

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At Bellroy, we pride ourselves on the quality and functionality of our products. We understand that sometimes the item you receive may not be the perfect fit for your needs. Whether it's the color, size, or style, we want to ensure you are completely satisfied with your purchase. That's why we offer a simple and hassle-free process for exchanging products. This article will guide you through the steps to successfully exchange your Bellroy product.

Exchanging products can be necessary for several reasons, including:

The item does not meet your expectations or needs.

You would like a different size or color.

Exchanging your product at Bellroy is straightforward. Just follow these steps:

Check Eligibility: Ensure your item is eligible for exchange. Products must be in new and unused condition and returned within the applicable exchange window as per our return policy.

Log Into Your Account: If you made your purchase online, log into your Bellroy account to start the exchange process. If you checked out as a guest, reference your order number.

Locate Your Order: Navigate to your purchase history and find the order that contains the item you wish to exchange.

Initiate the Exchange: Select the item you want to exchange, then click on the exchange option. Follow the prompts to indicate the item you want to receive in exchange.

Print Return Label: Once you initiate the exchange, you'll be provided with a return label to send your item back to us. Print this label out.

Pack and Ship: Carefully pack your item in the original packaging, including all accessories and tags. Attach the return label to the package and ship it back to us.

Receive Your New Item: Once your return is received and processed, your new item will be shipped to you. You'll receive a confirmation email with tracking information.

If you have any questions about our exchange process, here are a few common inquiries:

Can I exchange my product at a physical store?

For any additional questions or support regarding your exchange, please do not hesitate to reach out to our customer support team.

At Bellroy, we are dedicated to ensuring that your experience with our products is seamless and enjoyable. Our exchange process is designed to be as simple and straightforward as possible, so you can find the perfect fit for your needs. Thank you for choosing Bellroy!

Learn how to exchange your purchased item for another product.

Exchanging Products

At Bellroy, we strive to create products that you love and cherish. However, we understand that there may be times when a product does not meet your expectations. That's why we have made our return process straightforward and hassle-free. This article will guide you through the steps to initiate a return, ensuring you can quickly and easily return your purchase.

Before you initiate a return, please ensure that your item is eligible for return. At Bellroy, we accept returns within 30 days of your purchase, provided that the product is in original condition, unused, and in its original packaging.

Follow these simple steps to initiate your return:

2. Enter your order number and email address to locate your purchase.

3. Choose the item you wish to return and select the reason for the return from the dropdown menu.

4. Review the return conditions and confirm that your return meets all requirements.

5. Print the return shipping label provided after completing the return form.

6. Pack your item securely in the original packaging, and affix the return shipping label to the outside of the package.

7. Drop off your return package at the nearest shipping location.

Once we receive your returned item, our team will process your return within 5-7 business days. If eligible, a full refund will be credited back to your original payment method. You will receive a confirmation email once your return is processed.

If you encounter any issues during the return process or have questions regarding your return, our dedicated customer support team is here to help. You can reach us through the contact options available on our website.

Thank you for shopping with Bellroy! We appreciate your understanding and look forward to serving you in the future.

A guide on how to start the return process for your Bellroy products.

How to Initiate a Return

At Bellroy, we are committed to creating products that we believe in and stand by. We understand that sometimes purchases may not meet your expectations, whether it be due to a sizing issue or a change of mind. Our return policy is designed to ensure your satisfaction and to make the process as seamless as possible.

We want you to love your Bellroy products. If for any reason you are not satisfied, you can return your items within the designated return period, and we will assist you in processing your return.

You may return any product within 30 days of the purchase date.

Items must be unused, in their original packaging, and with all tags attached.

Certain products, such as limited edition items, may have specific return guidelines.

Refunds will be processed using the original method of payment.

If you decide to return an item, follow these straightforward steps:

Visit the Bellroy website and go to the 'Returns' section located in the help center.

Fill out the return form with the necessary details, including your order number, item(s) to be returned, and the reason for the return.

Prepare the item for shipping by placing it back in its original packaging.

Return the item through a shipping method of your choice. Please note that customers are responsible for return shipping costs unless the item is defective.

After we receive your return and verify its condition, we will process your refund within 5-10 business days.

If you would like to exchange an item for a different size or color, please follow the same return process listed above and place a new order for the desired item.

If you have any questions or need assistance regarding returns, please don’t hesitate to reach out to our customer support team. We are here to help ensure that your experience with Bellroy is a positive one.

Your satisfaction is our priority, and we look forward to assisting you!

Understand Bellroy's return policy, including eligibility and timeframes.

Returns and Exchanges

Exchanging Products

How to Initiate a Return

Return Policy