How to Initiate a Return
Last updated October 1, 2024
How to Initiate a Return
At Bellroy, we strive to create products that you love and cherish. However, we understand that there may be times when a product does not meet your expectations. That's why we have made our return process straightforward and hassle-free. This article will guide you through the steps to initiate a return, ensuring you can quickly and easily return your purchase.
Eligibility for Returns
Before you initiate a return, please ensure that your item is eligible for return. At Bellroy, we accept returns within 30 days of your purchase, provided that the product is in original condition, unused, and in its original packaging.
Steps to Initiate a Return
Follow these simple steps to initiate your return:
- 1. Visit the Bellroy Returns Page.
- 2. Enter your order number and email address to locate your purchase.
- 3. Choose the item you wish to return and select the reason for the return from the dropdown menu.
- 4. Review the return conditions and confirm that your return meets all requirements.
- 5. Print the return shipping label provided after completing the return form.
- 6. Pack your item securely in the original packaging, and affix the return shipping label to the outside of the package.
- 7. Drop off your return package at the nearest shipping location.
Refund Process
Once we receive your returned item, our team will process your return within 5-7 business days. If eligible, a full refund will be credited back to your original payment method. You will receive a confirmation email once your return is processed.
Need Assistance?
If you encounter any issues during the return process or have questions regarding your return, our dedicated customer support team is here to help. You can reach us through the contact options available on our website.
Thank you for shopping with Bellroy! We appreciate your understanding and look forward to serving you in the future.