Returns Policy
Last updated September 30, 2024
At My American Shop, we understand that sometimes you may need to return items you've purchased. This guide outlines our return policy, allowing you to return or exchange products effortlessly.
Eligibility for Returns
To be eligible for a return, please ensure that:
- Your order has not been delivered yet (for unopened items).
- The item is in its original, unopened, and undamaged condition.
- You're returning the item within 30 days of delivery (for most items; some exceptions may apply).
- You have not washed, worn, or used any product designed for personal use (e.g., cosmetics, perishable goods).
Return Process Steps
To initiate a return, follow these steps:
1. **Contact Customer Support**:
2. **Access the Returns Portal**:
3. **Initiate a Return**:
4. **Print the Return Label**:
5. **Package and Ship the Return**:
6. **Track the Return**:
7. **Receive Your Refund or Exchange**:
Return Options
When initiating a return, you'll have two options:
- Refund: Receive a refund for the returned item(s) in the same tender used for the original purchase.
- Exchange: Exchange the returned item(s) for an equivalent item (if available) or receive store credit for the value of the returned item(s).
Return Shipping Costs
Generally, return shipping costs are the customer's responsibility. However, in some cases, we may cover the return shipping costs, such as:
- If the returned item is defective or damaged upon delivery.
- If we made an error in your order, such as sending the wrong item or incorrect quantity.
Exceptions and Restrictions
Please note the following exceptions and restrictions regarding our return policy:
- Perishable Items: Returns are not accepted for perishable items, such as fresh produce, once they've been delivered.
- Digital Goods: Digital goods, such as eBooks or digital downloads, are not returnable once they've been downloaded.
- Opened or Used Products: Products designed for personal use (e.g., cosmetics, toiletries) that have been opened or used cannot be returned.
- Custom or Special Order Items: Custom or special order items are not eligible for return.
- Delivery Issues: If you have a delivery issue (e.g., damaged products due to improper packaging or shipping), please contact our customer support team for assistance.
By understanding and following our return policy, you can seamlessly return or exchange products purchased from My American Shop. If you have any questions or concerns about our return policy or return process, please don't hesitate to contact our customer support team for assistance.