Initiating a Return
Last updated September 30, 2024
If you need to return an item purchased from My American Shop, follow these step-by-step instructions to initiate the return process smoothly.
Before You Start
Before initiating a return, please ensure that:
- The item meets our return eligibility criteria (see our [Returns Policy](https://www.myamericanshop.com/returns-policy) article for details).
- You have not washed, worn, or used any product designed for personal use (e.g., cosmetics, perishable goods).
- You're returning the item within the specified time frame (usually 30 days from delivery).
Contact Customer Support for an RMA Number
1. **Reach Out to Customer Support**: Contact our customer support team through our Contact Us page or by phone to obtain a Return Merchandise Authorization (RMA) number.
2. **Provide Order Details**: Share your order number, the items you wish to return, and the reason for the return with our support team.
3. **Receive Your RMA Number**: Our team will generate an RMA number for you to use in the returns portal.
Access the Returns Portal
1. **Visit the Returns Portal**: Go to our Returns Portal and log in to your account if prompted.
Initiate the Return Process
1. **Start a New Return**: Click on the "Start a Return" button and follow the prompts.
2. **Select the Order and Items**: Choose the order number associated with the items you want to return and select the specific items.
3. **Choose the Reason for Return**: Select the reason for returning the item(s) from the provided options.
4. **Select Return Option**: Choose whether you prefer a refund or an exchange for the returned item(s).
Print the Return Label
1. **Review the Return Summary**: Once you've submitted the return details, review the return summary to ensure all information is accurate.
2. **Print the Return Label**: Click on the "Print Return Label" button and follow the prompts to print the label using your printer, or generate a QR code for uses at a local store.
3. **Ensure the Label is Clearly Visible**: The return label is essential for the return process. Make sure it's printed legibly or the QR code is clearly displayed.
Package and Ship the Return
1. **Repack the Item**: Repack the returned item(s) securely, using the original packaging if available. Ensure it's properly protected during transit.
2. **Affix the Return Label**: Attach the return label to the package, making sure it's visible and doesn't get damaged during shipping.
3. **Ship the Return**: Take the package to your preferred shipping carrier (e.g., USPS, UPS, FedEx) and ship it using the shipping method of your choice.
Track the Return
1. **Obtain the Tracking Number**: Once you've shipped the return, obtain the tracking number provided by the shipping carrier.
2. **Monitor the Return**: Use the tracking number to monitor the progress of your return shipment, ensuring it reaches our warehouse safely.
Complete the Return Process
1. **Inspect the Returned Item**: Upon receiving your return, we'll inspect the item(s) to ensure they meet our return criteria.
2. **Process the Refund or Exchange**: If the returned item(s) are accepted, we'll process your refund or exchange, depending on your chosen return option.
3. **Receive Confirmation**: You'll receive an email confirmation once your return has been processed successfully.
By following these steps, you'll efficiently initiate a return on My American Shop, allowing you to return or exchange products conveniently. If you encounter any issues or have questions during the return process, please don't hesitate to contact our customer support team for assistance.