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My American Shop | Planet Foods

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At My American Shop, we understand that sometimes you may need to return items you've purchased. This guide outlines our return policy, allowing you to return or exchange products effortlessly.

To be eligible for a return, please ensure that:

 Your order has not been delivered yet (for unopened items).

 The item is in its original, unopened, and undamaged condition.

 You're returning the item within 30 days of delivery (for most items; some exceptions may apply).

 You have not washed, worn, or used any product designed for personal use (e.g., cosmetics, perishable goods).

To initiate a return, follow these steps:

When initiating a return, you'll have two options:

: Receive a refund for the returned item(s) in the same tender used for the original purchase.

: Exchange the returned item(s) for an equivalent item (if available) or receive store credit for the value of the returned item(s).

Generally, return shipping costs are the customer's responsibility. However, in some cases, we may cover the return shipping costs, such as:

 If the returned item is defective or damaged upon delivery.

 If we made an error in your order, such as sending the wrong item or incorrect quantity.

Please note the following exceptions and restrictions regarding our return policy:

: Returns are not accepted for perishable items, such as fresh produce, once they've been delivered.

: Digital goods, such as eBooks or digital downloads, are not returnable once they've been downloaded.

: Products designed for personal use (e.g., cosmetics, toiletries) that have been opened or used cannot be returned.

: Custom or special order items are not eligible for return.

: If you have a delivery issue (e.g., damaged products due to improper packaging or shipping), please contact our customer support team for assistance.

By understanding and following our return policy, you can seamlessly return or exchange products purchased from My American Shop. If you have any questions or concerns about our return policy or return process, please don't hesitate to contact our customer support team for assistance.

Overview of our returns policy, eligible products, and time frames.

Returns Policy

If you need to return an item purchased from My American Shop, follow these step-by-step instructions to initiate the return process smoothly.

Before initiating a return, please ensure that:

 The item meets our return eligibility criteria (see our [Returns Policy](https://www.myamericanshop.com/returns-policy) article for details).

 You're returning the item within the specified time frame (usually 30 days from delivery).

Contact Customer Support for an RMA Number

1. **Reach Out to Customer Support**: Contact our customer support team through our 

 page or by phone to obtain a Return Merchandise Authorization (RMA) number.

2. **Provide Order Details**: Share your order number, the items you wish to return, and the reason for the return with our support team.

3. **Receive Your RMA Number**: Our team will generate an RMA number for you to use in the returns portal.

1. **Visit the Returns Portal**: Go to our 

1. **Start a New Return**: Click on the "Start a Return" button and follow the prompts.

2. **Select the Order and Items**: Choose the order number associated with the items you want to return and select the specific items.

3. **Choose the Reason for Return**: Select the reason for returning the item(s) from the provided options.

4. **Select Return Option**: Choose whether you prefer a refund or an exchange for the returned item(s).

1. **Review the Return Summary**: Once you've submitted the return details, review the return summary to ensure all information is accurate.

2. **Print the Return Label**: Click on the "Print Return Label" button and follow the prompts to print the label using your printer, or generate a QR code for uses at a local store.

3. **Ensure the Label is Clearly Visible**: The return label is essential for the return process. Make sure it's printed legibly or the QR code is clearly displayed.

1. **Repack the Item**: Repack the returned item(s) securely, using the original packaging if available. Ensure it's properly protected during transit.

2. **Affix the Return Label**: Attach the return label to the package, making sure it's visible and doesn't get damaged during shipping.

3. **Ship the Return**: Take the package to your preferred shipping carrier (e.g., USPS, UPS, FedEx) and ship it using the shipping method of your choice.

1. **Obtain the Tracking Number**: Once you've shipped the return, obtain the tracking number provided by the shipping carrier.

2. **Monitor the Return**: Use the tracking number to monitor the progress of your return shipment, ensuring it reaches our warehouse safely.

1. **Inspect the Returned Item**: Upon receiving your return, we'll inspect the item(s) to ensure they meet our return criteria.

2. **Process the Refund or Exchange**: If the returned item(s) are accepted, we'll process your refund or exchange, depending on your chosen return option.

3. **Receive Confirmation**: You'll receive an email confirmation once your return has been processed successfully.

By following these steps, you'll efficiently initiate a return on My American Shop, allowing you to return or exchange products conveniently. If you encounter any issues or have questions during the return process, please don't hesitate to contact our customer support team for assistance.

Step-by-step guide on how to start a return or exchange.

Initiating a Return

After initiating a return and completing the return process, you may be eligible for a refund. This guide will walk you through the refund process on My American Shop.

To be eligible for a refund, ensure that:

 You've returned the item(s) in accordance with our [Returns Policy](https://www.myamericanshop.com/returns-policy).

 The returned item(s) have been received and inspected by our team, and they meet our return criteria.

 You've chosen the refund option during the return initiation process.

Once your return has been successfully processed, and the returned item(s) meet our return criteria, we'll initiate the refund process. Please allow up to 7-10 business days for the refund to be processed and appear in your account. The refund will be issued in the same tender used for the original purchase.

You can check the status of your refund by following these steps:

1. **Access Your Order History**: Log in to your account and navigate to your order history.

2. **Select the Returned Order**: Find the order associated with the returned item(s) and click on it.

3. **View Refund Status**: On the order details page, you'll find the refund status, which will be one of the following:

The refund method will depend on the original payment method used for the purchase. Here are the most common refund methods:

: If the original payment method is still active and valid, the refund will be issued to that payment method.

: If the original payment method is no longer valid or if you prefer, you may choose to receive store credit for the value of the returned item(s). Store credit can be used towards future purchases on My American Shop.

Please note the following exceptions regarding our refund policy:

: Refunds cannot be issued to gift cards.

: Delivery fees are not refunded, except in cases where the entire order is returned, and the delivery fee was not charged separately.

: Refunds do not include any promotional discounts applied to the original purchase.

If you have any questions or concerns about the refund process, please don't hesitate to contact our customer support team for assistance. They will be happy to guide you through the refund process and ensure you receive your refund promptly.

Understanding how refunds are processed and issued.

Returns & Refunds

Returns Policy

Initiating a Return

Refund Process