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Help Center›Returns & Exchanges›Exchanging Items: What You Need to Know

Exchanging Items: What You Need to Know

Last updated October 9, 2024

Exchanging Items: What You Need to Know

At Wolf & Badger, we understand that sometimes you may need to exchange an item you've purchased for a different size, color, or style. Whether it’s the wrong fit or you simply changed your mind, we're here to help make the process as smooth as possible. This article provides you with all the necessary information on how to initiate an exchange, including detailed steps and important guidelines.

Why Exchange?

Exchanging items helps ensure that you are completely satisfied with your purchase. Whether you need a different size to achieve the perfect fit or you're interested in trying a different product altogether, we aim to accommodate your needs.

Exchange Policy

Before you start the exchange process, it's essential to understand our exchange policy. At Wolf & Badger, we allow exchanges under the following conditions:

  • Items must be returned within 14 days of delivery.
  • Items should be in their original condition, unworn and unwashed, with all tags attached.
  • You can exchange for any product available on our website, provided it meets the above requirements.

How to Exchange an Item

Follow the steps below to initiate your exchange:

  • Log in to your Wolf & Badger account.
  • Navigate to the 'My Orders' section and locate the order containing the item you wish to exchange.
  • Select the item you'd like to exchange and click on the 'Exchange' button.
  • Choose the new item you would like to receive as part of the exchange. Ensure it is available in stock.
  • Follow the prompts to print your return label and prepare your item for shipping.
  • Pack the item securely in its original packaging, attach the return label, and drop it off at your nearest courier service.
  • Once we receive the returned item, we will process your exchange and ship your new item. You will receive a confirmation email with tracking details.

    • FAQs about Exchanging Items

    Here are some frequently asked questions regarding the exchange process:

    • Can I exchange an item for a different style?
    • Yes, as long as the new item is available in stock.
    • What if I lost my return label?
    • You can log back into your account to reprint the return label.

    Exchanging items should be a hassle-free experience. If you have any additional questions or run into any issues with your exchange, please reach out to our customer support team for assistance!

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