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Wolf & Badger

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At Wolf & Badger, we understand that sometimes you may need to exchange an item you've purchased for a different size, color, or style. Whether it’s the wrong fit or you simply changed your mind, we're here to help make the process as smooth as possible. This article provides you with all the necessary information on how to initiate an exchange, including detailed steps and important guidelines.

Exchanging items helps ensure that you are completely satisfied with your purchase. Whether you need a different size to achieve the perfect fit or you're interested in trying a different product altogether, we aim to accommodate your needs.

Before you start the exchange process, it's essential to understand our exchange policy. At Wolf & Badger, we allow exchanges under the following conditions:

Items must be returned within 14 days of delivery.

Items should be in their original condition, unworn and unwashed, with all tags attached.

You can exchange for any product available on our website, provided it meets the above requirements.

Follow the steps below to initiate your exchange:

Navigate to the 'My Orders' section and locate the order containing the item you wish to exchange.

Select the item you'd like to exchange and click on the 'Exchange' button.

Choose the new item you would like to receive as part of the exchange. Ensure it is available in stock.

Follow the prompts to print your return label and prepare your item for shipping.

Pack the item securely in its original packaging, attach the return label, and drop it off at your nearest courier service.

Once we receive the returned item, we will process your exchange and ship your new item. You will receive a confirmation email with tracking details.

Here are some frequently asked questions regarding the exchange process:

Can I exchange an item for a different style?

Yes, as long as the new item is available in stock.

You can log back into your account to reprint the return label.

Exchanging items should be a hassle-free experience. If you have any additional questions or run into any issues with your exchange, please reach out to our customer support team for assistance!

Information on how to exchange your purchased items.

Exchanging Items: What You Need to Know

How to Initiate a Return at Wolf & Badger

At Wolf & Badger, we value your satisfaction and want you to love your purchase. If you're not completely happy with your order, initiating a return is a straightforward process. This guide will walk you through the steps to return an item to us securely and efficiently. Please ensure that you initiate your return within our designated return period, which is usually 14 days from the date of delivery.

Follow these easy steps to initiate a return:

1. Login to Your Account: Go to the Wolf & Badger website and sign in to your account using your credentials. If you made a purchase as a guest, use the order confirmation email to access your order.

2. Navigate to Your Orders: Once logged in, go to the 'My Orders' section in your account dashboard. Here, you will see a list of all your recent purchases.

3. Select the Order: Locate the order that contains the item(s) you wish to return. Click on the order to view its details.

4. Choose Items to Return: Within the order details, you should see the items included in that order. Select the specific item(s) you want to return.

5. Specify the Return Reason: You'll be prompted to provide a reason for your return, such as 'Item not as expected' or 'Defective item'. Choose the appropriate reason from the dropdown menu.

6. Print Return Label: After submitting the return request, you will receive a return authorization number. You can then print the return label provided in your return confirmation email.

7. Pack the Item Safely: Carefully pack the item(s) you're returning in their original packaging, along with all accessories, tags, and labels. Ensure that the return authorization number is included in the package.

8. Ship the Package: Affix the return label to the package and drop it off at your nearest postal service location. Ensure you keep a shipping receipt in case you need to track your return.

9. Confirmation of Return: Once we receive the returned item, we will inspect it and process your refund or exchange within 7-10 business days. You will receive a confirmation email once your return has been completed.

For more detailed information regarding our return policies, or if you have any questions, feel free to reach out to our customer support team.

Items must be returned in their original condition, unworn and unused, with all tags attached.

Personalized items and gift vouchers cannot be returned.

Be mindful of the return window to avoid disappointment.

Thank you for choosing Wolf & Badger! We hope this guide helps you with your return process. Your experience matters to us.

Step-by-step guide on how to start the return process.

How to Initiate a Return

At Wolf & Badger, we strive to make your shopping experience as enjoyable as possible. However, we understand that sometimes items may not meet your expectations. To facilitate an easy and transparent return process, we have established a comprehensive return policy.

Our return policy is designed to give you peace of mind while shopping with us. Here, we outline the key elements of our return policy, including the time frame for returns, conditions for items, and easy steps to initiate a return.

We want you to be 100% satisfied with your purchase. Therefore, we offer a flexible return policy:

You have 28 days from the date of delivery to return your items.

Item(s) must be unworn, unwashed, and in their original packaging with all tags attached.

Please note that some items, such as sale items or personalized products, may be non-returnable.

If you wish to return an item, simply follow these easy steps:

Navigate to the 'Orders' section and select the order containing the item(s) you wish to return.

Choose the item(s) for return and follow the prompts to request a return label.

Print the return label and affix it to your package.

Pack the items securely, including your original invoice and any other documentation.

Drop the package off at the designated shipping location as indicated on the return label.

Once we receive your return, we will process it within 5-7 business days. After the inspection, you will be notified via email whether your return has been approved.

Shopping at Wolf & Badger should be a delightful experience, and we hope our return policy reflects our commitment to customer satisfaction. If you have any questions about the return process or need further assistance, please do not hesitate to reach out to our customer service team.

We appreciate your understanding and look forward to serving you again!

Detailed information on the conditions and procedures for returning items.

Returns & Exchanges

Exchanging Items: What You Need to Know

How to Initiate a Return

Understanding Our Return Policy