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Albert

Stay updated on the status of all your company's support tickets.

Customer portal

Learn how to check the status of your support tickets with Albert. Follow the steps below to stay updated on your inquiries.

 Navigate to the "Support" section from the main dashboard.

 Click on the "My Tickets" tab to view your submitted tickets.

 Locate the support ticket you want to check the status for.

 Click on the ticket ID or title to view detailed information about your ticket's progress.

 The status of your ticket will be displayed at the top of the ticket details page.

How to check the status of your support tickets.

Support Ticket Status

If you need assistance with your Albert account or have any questions, our support team is here to help you. Follow the steps below to get in touch with us:

 Log in to your Albert account and navigate to the dashboard.

 Click on the "Help" or "Support" option located in the main menu or at the bottom of the page.

 Choose the "Contact Us" option from the help menu.

 Fill out the support request form with your details and a brief description of your issue.

 Submit the form and you will receive a confirmation email with your support ticket number.

 Our support team will review your request and get back to you as soon as possible.

For urgent issues, you can also reach us through our live chat feature during business hours.

Detailed information on how to contact Albert support.

How to Reach Our Support Team

Live chat provides real-time assistance and is available during our support team's business hours. Follow the steps below to start a live chat session with one of our support agents.

 Step 2: Navigate to the "Support" section in the main menu.

 Step 3: Click on "Live Chat" to open the chat window.

 Step 4: Fill in the pre-chat form with your details and issue.

 Step 5: Click "Start Chat" to begin your session.

 Step 6: Wait for a support agent to join the chat and assist you.

By following these steps, you can quickly connect with our support team and get the help you need. If live chat is unavailable, please consider using our email support or submitting a support ticket.

Information on using the live chat feature to get help.

Contact Support

Support Ticket Status

How to Reach Our Support Team

Live Chat with Support