Troubleshooting Common Issues
Last updated July 25, 2024
Encountering a problem with your Indigo account, order, or website experience can be frustrating. Here are some common issues and solutions to get you back on track:
Account-Related Issues
- Forgotten Password: If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and Indigo will send you a password reset link.
- Incorrect Login Information: Double-check that you're entering your email address and password correctly. Make sure caps lock is off and ensure there are no typos.
- Account Access Issues: If you're having trouble accessing your account, contact Indigo customer service for assistance.
Order-Related Issues
- Tracking Issues: If you're having trouble tracking your order, make sure you're using the correct tracking number provided in your order confirmation email. If you still can't find your order, contact customer service for help.
- Order Changes: To change your shipping address or other details after placing an order, contact Indigo customer service as soon as possible.
- Order Delays: Check your order status for updates and estimated delivery times. You may also want to contact customer service if your order is significantly delayed.
Website and Mobile App Issues
- Website Loading Issues: Try refreshing the page or clearing your browser cache. You could also try accessing the site from a different browser or device.
- Checkout Issues: If you're experiencing problems during checkout, try a different payment method or close your browser and try again later. You could also contact customer service.
- Mobile App Issues: Ensure you have the latest version of the app installed. If the issue persists, try reinstalling the app or contacting customer service for help.
General Troubleshooting
- Check Your Internet Connection: Ensure you have a stable internet connection.
- Clear Browser Cookies and Cache: Sometimes, clearing your browser's cookies and cache can solve website issues.
- Contact Indigo Customer Service: If you're still experiencing difficulties after trying these troubleshooting tips, contact Indigo customer service for assistance. They are available via phone, email, or live chat.
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