Frequently Asked Questions (FAQ)
Last updated July 25, 2024
We've compiled a list of frequently asked questions about Indigo's products, services, and policies to help you find the information you need quickly.
Ordering and Shipping
- How do I track my order? You can track your order by logging into your Indigo account and going to "My Orders." Alternatively, you can click on the "Track Order" link in your order confirmation email.
- What are your shipping rates and options? Shipping rates vary depending on the destination, shipping method selected, and the weight of your order. You can see available shipping options and costs during checkout.
- Do you offer free shipping? Indigo frequently offers free shipping promotions on orders over a certain amount or for specific products. Check the website or your shopping cart for current offers.
- What is your return policy? Most items purchased from Indigo can be returned within 30 days of purchase for a full refund. See our "Return Policy" page for more details.
Gift Cards and Plum Rewards
- How do I check my gift card balance? Check your gift card balance online by entering your gift card number and PIN on the Indigo website. You can also check the balance at any Indigo store.
- How do I redeem a gift card online? During checkout, select "Gift Card" as your payment method. Enter your gift card number and PIN, and click "Apply."
- How do I join the Plum Rewards program? Joining is free! Create an Indigo account and sign up for Plum Rewards.
- How do I earn Plum Rewards points? You earn 1 Plum Rewards point for every $1 spent at Indigo.
General Inquiries
- What is your contact information? You can reach Indigo customer service via phone, email, live chat, or social media. See the "Contact Us" page on their website for details.
- Do you have a store locator? Yes! Visit the "Store Locator" section on the Indigo website to find your nearest store.
- Do you offer in-store services? Indigo stores offer services like gift wrapping, personalized book signings, and coffee shops.
- How do I report a problem with the website? If you encounter an issue with the Indigo website, contact customer service for assistance.
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