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Indigo

Stay updated on the status of all your company's support tickets.

Customer portal

Encountering a problem with your Indigo account, order, or website experience can be frustrating. Here are some common issues and solutions to get you back on track:

 If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and Indigo will send you a password reset link.

 Double-check that you're entering your email address and password correctly. Make sure caps lock is off and ensure there are no typos.

 If you're having trouble accessing your account, contact Indigo customer service for assistance. 

 If you're having trouble tracking your order, make sure you're using the correct tracking number provided in your order confirmation email. If you still can't find your order, contact customer service for help.

 To change your shipping address or other details after placing an order, contact Indigo customer service as soon as possible. 

  Check your order status for updates and estimated delivery times. You may also want to contact customer service if your order is significantly delayed.

  Try refreshing the page or clearing your browser cache. You could also try accessing the site from a different browser or device. 

 If you're experiencing problems during checkout, try a different payment method or close your browser and try again later. You could also contact customer service. 

  Ensure you have the latest version of the app installed. If the issue persists, try reinstalling the app or contacting customer service for help. 

  Ensure you have a stable internet connection. 

  Sometimes, clearing your browser's cookies and cache can solve website issues.

  If you're still experiencing difficulties after trying these troubleshooting tips, contact Indigo customer service for assistance. They are available via phone, email, or live chat.

Get help with resolving issues like forgotten passwords, website errors, or problems with orders.

Troubleshooting Common Issues

Have a question about your order, need assistance with a return, or have a general query about Indigo's products or services? Indigo's customer service team is here to help. 

  The quickest way to connect with customer service is through their Live Chat feature. Look for the "Chat with Us" button on their website or mobile app.  

  Call Indigo's customer service hotline at the number provided on their website or mobile app. 

  Send an email to the customer service address provided on their website. 

  Reach out to Indigo through their social media channels, such as Facebook, Instagram, or Twitter, for assistance.

 Before contacting customer service, have your order number, email address used for purchases, or any other relevant details ready.

  Be concise and specific when describing your issue or question.

  Customer service representatives are typically busy, so be patient as they respond to your request. 

  Live Chat hours are usually available during regular business hours.  

  Phone support hours are often available during extended business hours. 

  Emails are typically responded to within a reasonable timeframe, although it  may take longer than other methods. 

 Indigo has a comprehensive FAQ section on their website, which might provide helpful answers to common questions.

  Their online help center offers articles and tutorials to guide you through various topics.

Get customer service contact information, including phone numbers, email addresses, and live chat options.

Contacting Indigo Customer Service

We've compiled a list of frequently asked questions about Indigo's products, services, and policies to help you find the information you need quickly. 

  You can track your order by logging into your Indigo account and going to "My Orders." Alternatively, you can click on the "Track Order" link in your order confirmation email. 

What are your shipping rates and options?

 Shipping rates vary depending on the destination, shipping method selected, and the weight of your order. You can see available shipping options and costs during checkout. 

 Indigo frequently offers free shipping promotions on orders over a certain amount or for specific products. Check the website or your shopping cart for current offers. 

 Most items purchased from Indigo can be returned within 30 days of purchase for a full refund. See our "Return Policy" page for more details.

 Check your gift card balance online by entering your gift card number and PIN on the Indigo website. You can also check the balance at any Indigo store. 

 During checkout, select "Gift Card" as your payment method. Enter your gift card number and PIN, and click "Apply." 

 Joining is free!  Create an Indigo account and sign up for Plum Rewards. 

 You earn 1 Plum Rewards point for every $1 spent at Indigo. 

  You can reach Indigo customer service via phone, email, live chat, or social media. See the "Contact Us" page on their website for details. 

 Yes! Visit the "Store Locator" section on the Indigo website to find your nearest store.

 Indigo stores offer services like gift wrapping, personalized book signings, and coffee shops. 

How do I report a problem with the website?

  If you encounter an issue with the Indigo website, contact customer service for assistance.

Find answers to common questions about orders, shipping, payments, and other topics.

Help & Support

Troubleshooting Common Issues

Contacting Indigo Customer Service

Frequently Asked Questions (FAQ)