Return Policy Overview
Last updated October 1, 2024
Return Policy Overview
At Beyoung, we are committed to ensuring that our customers have a pleasant shopping experience. In the rare event that you are not completely satisfied with your purchase, our return policy is designed to make the return process as simple and straightforward as possible. This article provides an overview of our return policy, including eligibility, steps to initiate a return, and important timelines.
Eligibility for Returns
To qualify for a return, please ensure that:
- The item must be unused and in its original packaging.
- You must initiate the return within 30 days of receiving your order.
- Items purchased on sale or as part of a promotional offer may be subject to different terms.
Steps to Initiate a Return
To initiate a return, please follow these simple steps:
- Log into your Beyoung account and go to the 'Order History' section.
- Locate the order containing the item you wish to return and click on 'Return item' next to the relevant product.
- Fill out the return form, specifying the reason for the return and whether you would like an exchange or refund.
- Pack the item securely in its original box or packaging to ensure it is protected during shipping.
- Attach any return labels provided and ship the item back to the designated return address.
Important Timelines
Please note the following timelines regarding returns:
- Returns must be initiated within 30 days of delivery.
- Once we receive your returned item, we will process the return within 7–10 business days.
- Refunds will be issued to the original payment method within 5–7 business days.
Contact Us for Further Assistance
If you have any questions regarding our return policy or require assistance with the return process, please do not hesitate to
contact our customer support team.
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