Initiating a Return or Exchange
Last updated September 26, 2024
We want you to love your Mejuri jewelry! If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. This guide will walk you through the process of initiating a return or exchange. Please ensure you review our full Return & Exchange Policy on our website before beginning the process.
Initiating Your Return or Exchange
- Check the Return/Exchange Eligibility: Ensure your item(s) meet the eligibility criteria outlined in our Return & Exchange Policy. This includes timeframes for returns and the condition of the jewelry.
- Login to Your Mejuri Account: Visit the Mejuri website and log into your account. This will allow easy access to your order history and initiate your return/exchange.
- Locate Your Order: Find the order containing the item(s) you wish to return or exchange.
- Initiate Your Return: Within your order details, you should see an option to initiate a return or exchange. Click on this link.
- Select Reason for Return/Exchange: Choose the reason for your return or exchange from the provided options. This helps our team efficiently process your request.
- Generate Return Shipping Label (if applicable): Depending on your location and the circumstances of the return, you may be provided with a prepaid return shipping label. Follow the instructions provided to print the label.
- Carefully Package Your Item(s): Securely repackage your item(s) in their original packaging, if possible. Include all original materials and documentation.
- Attach the Return Shipping Label: Attach the prepaid return shipping label (if applicable) to your package. If no prepaid label is given, be sure to keep your shipping receipt as proof.
- Ship Your Package: Drop your package off at your nearest shipping location. Keep a copy of your tracking information.
- Await Confirmation: Once Mejuri receives your returned item(s), you’ll receive a confirmation email. The processing time for your return or exchange will be outlined in the confirmation and on the website.
- Contact Customer Service: If you have any questions or issues during the process, please reach out to Mejuri's customer service team for assistance.
Remember to retain proof of shipping until your return or exchange is fully processed.
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