What to Expect During the Return Process
Last updated September 26, 2024
What to Expect During the Mejuri Return Process
Returning an item to Mejuri is straightforward. This article outlines what you can expect during the return process, from initiating the return to receiving your refund.
Stages of the Mejuri Return Process
- Initiate Your Return: Begin the return process through your account on the Mejuri website. Follow the on-screen instructions carefully, selecting your reason for return and providing any necessary information.
- Package Your Return: Once your return request is confirmed, carefully repackage your item(s) in the original packaging, if possible. Ensure all original materials and documentation are included. Secure the package appropriately to prevent damage during shipping.
- Ship Your Return: Ship your package using the provided prepaid shipping label (if applicable). If no prepaid label is given, select a reliable carrier and obtain proof of postage or tracking. Retain this tracking information for your records and to provide if necesary.
- Mejuri Receives Your Return: Once Mejuri receives your package, their team will inspect the item(s) to ensure they meet the return policy requirements. This inspection process will take some time.
- Processing Your Return: After the inspection, the return will be processed. This involves verifying the condition of the item(s) and initiating the refund.
- Refund Notification: You'll receive an email notification once your return has been processed and your refund issued.
- Refund Timing: The time it takes for the refund to reflect in your account varies depending on your payment method and bank processing times. You should be able to see it within a few business days. Allow sufficient time for your financial institution to make the funds available.
- Unforeseen Delays: While we strive for efficiency, unforeseen delays can happen. If you have to wait for your refund for more than 7 business days from processing, contact Mejuri customer service directly.
- Contact Customer Service: Should you have any concerns or encounter any issues during the return process, please don't hesitate to reach out to Mejuri's customer service team for assistance.
By following these steps and keeping an eye on your email for updates, you can expect a smooth return process.
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