Return and Exchange Policy
Last updated September 26, 2024
Mejuri Return & Exchange Policy
At Mejuri, we understand that sometimes a piece of jewelry might not be the perfect fit. We strive to make the return and exchange process as simple and straightforward as possible. Please carefully review the details of our policy before initiating a return or exchange.
Mejuri's Return & Exchange Policy Details
- Eligibility: Items must be returned within 14 days of delivery in their original condition, unworn, undamaged, and with all original packaging and documentation. Personalized or customized items are generally not eligible for return or exchange. Exceptions may apply. Check online before returning any customized or personalized items.
- Return Process: To initiate a return, please visit our website and follow the instructions provided in your order details to begin the return process.
- Shipping Costs: The cost of return shipping may vary depending on the reason for the return and your location. For certain reasons, Mejuri will cover the return shipping cost. Details are mentioned on the website.
- Refunds: Once your return is processed and approved, you will receive a refund to your original payment method. Processing times for refunds can vary. Please allow a few business days for the refund to reflect in your account.
- Exchanges: If you would like to exchange an item for a different size or style, please initiate a return and place a new order for your desired item. Keep in mind that availability for items may be subject to change.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact Mejuri's customer service team immediately. We'll assist you with the return or exchange and provide further instructions. Remember to include supporting evidence of damages with your claim when you initiate the return.
- Time Limits: Returns must be initiated within 14 days of receiving your order. Mejuri has the right to refuse any return that does not meet the requirements of our policy.
- Exceptions: Certain items, such as personalized or customized pieces, might not be eligible for return or exchange. Always check the eligibility criteria on the product page before purchasing.
- Contacting Customer Service: If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team for assistance. They can be reached via phone, email, or our online chat.
Please note that this policy is subject to change. For the most up-to-date information, please refer to the official Return & Exchange Policy page on our website.
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