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Mejuri

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We want you to love your Mejuri jewelry! If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. This guide will walk you through the process of initiating a return or exchange.  Please ensure you review our full Return & Exchange Policy on our website before beginning the process.

  Ensure your item(s) meet the eligibility criteria outlined in our Return & Exchange Policy. This includes timeframes for returns and the condition of the jewelry.

 Visit the Mejuri website and log into your account.  This will allow easy access to your order history and initiate your return/exchange.

 Find the order containing the item(s) you wish to return or exchange.

 Within your order details, you should see an option to initiate a return or exchange. Click on this link.

 Choose the reason for your return or exchange from the provided options. This helps our team efficiently process your request.

Generate Return Shipping Label (if applicable):

 Depending on your location and the circumstances of the return, you may be provided with a prepaid return shipping label.  Follow the instructions provided to print the label.

 Securely repackage your item(s) in their original packaging, if possible. Include all original materials and documentation.

 Attach the prepaid return shipping label (if applicable) to your package. If no prepaid label is given, be sure to keep your shipping receipt as proof.

 Drop your package off at your nearest shipping location.  Keep a copy of your tracking information.

 Once Mejuri receives your returned item(s), you’ll receive a confirmation email.  The processing time for your return or exchange will be outlined in the confirmation and on the website.

 If you have any questions or issues during the process, please reach out to Mejuri's customer service team for assistance.

Remember to retain proof of shipping until your return or exchange is fully processed.

Instructions on how to begin the return or exchange process, including generating a return label and packaging your item.

Initiating a Return or Exchange

At Mejuri, we understand that sometimes a piece of jewelry might not be the perfect fit. We strive to make the return and exchange process as simple and straightforward as possible. Please carefully review the details of our policy before initiating a return or exchange.

Mejuri's Return & Exchange Policy Details

  Items must be returned within 14 days of delivery in their original condition, unworn, undamaged, and with all original packaging and documentation.  Personalized or customized items are generally not eligible for return or exchange.   Exceptions may apply. Check online before returning any customized or personalized items.

 To initiate a return, please visit our website and follow the instructions provided in your order details to begin the return process.

  The cost of return shipping may vary depending on the reason for the return and your location. For certain reasons, Mejuri will cover the return shipping cost. Details are mentioned on the website.

 Once your return is processed and approved, you will receive a refund to your original payment method. Processing times for refunds can vary.  Please allow a few business days for the refund to reflect in your account.

  If you would like to exchange an item for a different size or style, please initiate a return and place a new order for your desired item.  Keep in mind that availability for items may be subject to change.

 If you receive a damaged or defective item, please contact Mejuri's customer service team immediately. We'll assist you with the return or exchange and provide further instructions.  Remember to include supporting evidence of damages with your claim when you initiate the return.

  Returns must be initiated within 14 days of receiving your order. Mejuri has the right to refuse any return that does not meet the requirements of our policy.

 Certain items, such as personalized or customized pieces, might not be eligible for return or exchange. Always check the eligibility criteria on the product page before purchasing.

 If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team for assistance. They can be reached via phone, email, or our online chat.

Please note that this policy is subject to change.  For the most up-to-date information, please refer to the official Return & Exchange Policy page on our website.

A comprehensive overview of Mejuri's return and exchange policy, including eligibility criteria, time limits, and refund processing.

Return and Exchange Policy

What to Expect During the Mejuri Return Process

Returning an item to Mejuri is straightforward.  This article outlines what you can expect during the return process, from initiating the return to receiving your refund.

 Begin the return process through your account on the Mejuri website.  Follow the on-screen instructions carefully, selecting your reason for return and providing any necessary information.

 Once your return request is confirmed, carefully repackage your item(s) in the original packaging, if possible. Ensure all original materials and documentation are included.  Secure the package appropriately to prevent damage during shipping.

  Ship your package using the provided prepaid shipping label (if applicable).  If no prepaid label is given, select a reliable carrier and obtain proof of postage or tracking.  Retain this tracking information for your records and to provide if necesary.

 Once Mejuri receives your package, their team will inspect the item(s) to ensure they meet the return policy requirements.  This inspection process will take some time.

 After the inspection, the return will be processed.  This involves verifying the condition of the item(s) and initiating the refund.

 You'll receive an email notification once your return has been processed and your refund issued.

  The time it takes for the refund to reflect in your account varies depending on your payment method and bank processing times.   You should be able to see it within a few business days.   Allow sufficient time for your financial institution to make the funds available.

  While we strive for efficiency, unforeseen delays can happen.  If you have to wait for your refund for more than 7 business days from processing, contact Mejuri customer service directly.

  Should you have any concerns or encounter any issues during the return process, please don't hesitate to reach out to Mejuri's customer service team for assistance.

By following these steps and keeping an eye on your email for updates, you can expect a smooth return process.

A clear outline of the steps involved in the return process, from shipping to receiving your refund or exchange.

Returns & Exchanges

Initiating a Return or Exchange

Return and Exchange Policy

What to Expect During the Return Process