Exchanging Your Order
Last updated September 16, 2024
Exchanging Your Koio Order
Need a different size or style? While Koio doesn't offer direct exchanges, it's easy to return your current order and place a new one to get the item you want.
Exchanging Your Order
- Initiate a Return: Follow the steps outlined in the "Initiating a Return" article to return your current order.
- Place a New Order: Once your return has been shipped, place a new order for the desired size or style. Make sure to select the correct size and style and proceed with checkout as usual.
- Return Processing: Once Koio receives your returned items and processes the refund, you'll receive an email confirmation. The refund for the returned items will be credited to your original payment method.
- New Order Delivery: Your new order will be processed and shipped according to Koio's standard shipping policies.
Remember: You are responsible for the return shipping costs for the original item.
Should you have any issues or questions related to exchanges, please feel free to contact Koio customer support.
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