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Koio

We understand that sometimes you may need to return or exchange an item. Koio offers a hassle-free return policy to ensure your satisfaction with your purchase.

 You have 14 days from the date you received your order to initiate a return.  

 Items must be unworn, undamaged, and in their original packaging with all tags attached. 

For assistance with your return or any questions, please contact Koio customer support.

Understand Koio's return policy and eligibility requirements.

Return Policy

Need a different size or style? While Koio doesn't offer direct exchanges, it's easy to return your current order and place a new one to get the item you want.

 Follow the steps outlined in the "Initiating a Return" article to return your current order. 

 Once your return has been shipped, place a new order for the desired size or style. Make sure to select the correct size and style and proceed with checkout as usual. 

  Once Koio receives your returned items and processes the refund, you'll receive an email confirmation. The refund for the returned items will be credited to your original payment method.

  Your new order will be processed and shipped according to Koio's standard shipping policies. 

Remember:  You are responsible for the return shipping costs for the original item. 

Should you have any issues or questions related to exchanges, please feel free to contact Koio customer support.

Get information on exchanging your Koio shoes for a different size or style.

Exchanging Your Order

Need to return an item?  Koio makes the return process easy. Follow these steps to initiate a return for your order.

 Review Koio's return policy (linked above) to ensure your items are eligible for return. Remember that items must be unworn, undamaged, and in their original packaging with all tags attached.

 Visit the Returns & Exchanges section on the Koio website and log in to your account or create one if you don't already have it. 

  Find the order you wish to return in your order history. 

   Select the items you wish to return, and follow the provided instructions to request a return shipping label.

 Carefully repackage your return items in their original packaging with all tags attached.

 Place the provided shipping label on your return package.

 Drop off your return package at your local shipping carrier drop-off point.

  You can track the status of your return through the Koio website or your chosen shipping carrier. 

Once received, your returned items will be processed, and your refund will be credited to your original payment method.

Learn how to request a return for your Koio shoes and receive a refund.