Return Policy
Last updated September 16, 2024
We understand that sometimes you may need to return or exchange an item. Koio offers a hassle-free return policy to ensure your satisfaction with your purchase.
Return Policy Details
- Return Window: You have 14 days from the date you received your order to initiate a return.
- Return Eligibility: Items must be unworn, undamaged, and in their original packaging with all tags attached.
- Return Process:
- Visit the Returns & Exchanges section on the Koio website.
- Log in to your account or create an account if you don't have one.
- Select the order you wish to return.
- Follow the provided instructions to request a return shipping label.
- Shipping Costs:
- You are responsible for the return shipping costs, unless the return is due to a Koio error (wrong size, damaged item, etc.).
- Refunds:
- You will receive a full refund for the returned items, excluding shipping charges. Refunds will be processed within 14 days of receiving your returned item.
- Exchanges:
- Koio currently does not offer direct exchanges. You may need to return the original item and place a new order for the desired replacement item.
For assistance with your return or any questions, please contact Koio customer support.
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